09b Terms and Conditions – The Complete Guide to Using the Platform

These Terms and Conditions ("Terms") apply to the use of the 09b platform and all its services. By registering or using the service, you are considered to have fully agreed to these Terms.

Key terms used throughout this document are defined below:

• "09b" or "We" – Refers to the 09b online gaming and betting platform and its operating entity.
• "User" or "You" – Refers to any adult member registered with 09b.
• "Platform" – Refers to the 09b website, mobile app, and all associated services.
• "Account" – Refers to the personal account of each registered user.
• "Betting" – Refers to any sports betting or gaming activity conducted on the 09b platform.
• "Services" – Refers to all services provided by 09b, including sportsbook, casino, live games, and any other features.

To use 09b's services, you must meet the following requirements. Failure to comply gives 09b the right to close your account at any time.

• You must be 18 years of age or older.
• Online betting must be legally permitted in the country where you reside.
• Each individual may register one account only.
• All information provided during registration must be accurate and truthful.
• All transactions must be made in your own name using your own payment method.

After registration, 09b may request identity verification (KYC) documents at any time. 09b reserves the right to withhold withdrawals until verification is complete.

You are solely responsible for keeping your account secure. Keep your password confidential and do not allow anyone else to access your account.

• Use a strong password (at least 8 characters, including uppercase and lowercase letters, numbers, and special characters).
• Change your password once every 3 months.
• Keep Two-Factor Authentication (2FA) enabled.
• It is strongly advised not to log in to your 09b account over public Wi-Fi.
• If you notice any suspicious activity, report it immediately to support@09b.im.

The following rules strictly govern all deposits and withdrawals on 09b. Please read them carefully before making any financial transaction.

For Deposits:

• The minimum deposit amount is ৳500.
• Only payment methods registered in your own name may be used.
• Use approved payment methods including bKash, Nagad, and Rocket.
• Depositing through a third party is strictly prohibited.
• 09b reserves the right to cancel any suspicious deposit at any time.

For Withdrawals:

• Minimum withdrawal amount is ৳1,000.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Withdrawals may be held pending until KYC verification is complete.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Processing is typically completed within 5 minutes to 24 hours.

Placing bets on 09b is subject to certain rules that apply equally to all users.

• Minimum bet amount is ৳50.
• Once a bet is confirmed, it cannot be cancelled, except via Cash Out.
• Bets confirmed before any odds change are final.
• 09b reserves the right to void any bet placed at incorrect odds due to a system error.
• If a match is cancelled or postponed, the stake will be refunded.
• For bets placed during a score display error, the official result will be final.

For accumulator or multi-event bet slips, if one event is cancelled, it will be removed and the remaining events will determine the outcome. If all events are cancelled, the full stake will be refunded.

09b's bonus and promo offers are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

General Bonus Rules:

• Each bonus has its own wagering requirement.
• The bonus and deposit must be wagered a specified number of times combined before withdrawal is permitted.
• The bonus earning period is generally 7–30 days.
• Each bonus offer can only be claimed once, unless otherwise stated.
• Claiming bonuses through multiple accounts is strictly prohibited.

Welcome Bonus Terms:

• Welcome bonuses are available to newly registered members only.
• A bonus will be credited alongside your first deposit.
• Minimum wagering requirements must be met before any bonus can be withdrawn.
• To claim the welcome bonus, your first deposit must be made within 72 hours of registration.

The following activities are strictly prohibited on the 09b platform. Engaging in any of them may result in permanent account closure and forfeiture of your balance.

• Creating or operating multiple accounts.
• Opening an account or conducting transactions using another person's identity.
• Abusing or manipulating bonus or promo offers.
• Arbitrage betting or exploiting vulnerabilities in the system.
• Placing bets using automated bots or software.
• Using match fixing or insider information.
• Money laundering or any other illegal financial activity.
• Attempting to hack the platform's systems.
• Harassing or intimidating other users.

09b firmly believes that gaming should be a form of entertainment, not a source of income. We care about the mental and financial well-being of all our users.

09b's Responsible Gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will be automatically stopped once losses exceed a specified amount.
• Self-Exclusion: Option to temporarily self-exclude your account for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Periodic reminders about your session duration while playing.

09b reserves the right to suspend or permanently close any user account for any reason. In most cases, prior notice will be given.

09b may close an account when:

• Upon evidence of involvement in prohibited activities.
• If KYC verification fails or incorrect information is provided.
• Extended account inactivity (more than 12 months).
• By order of a court or regulatory authority.
• Upon a voluntary closure request by the user.

If a user wishes to close their account:

• Email us at support@09b.im.
• Please withdraw your balance before closing your account.
• Any active bonus will be forfeited.

09b follows a fair process for resolving all disputes and complaints. Please contact us directly in the first instance.

1. Step One: Submit your complaint to support@09b.im with a detailed description and supporting evidence.
2. Step Two: Our support team will provide an initial response within 48 hours.
3. Step Three: For complex matters, a final decision will be communicated within 7 business days.
4. Appeals: If you are unsatisfied with the decision, you may escalate your case to an independent mediator.

09b reserves the right to amend these terms and conditions as needed. Users will be notified in advance of any changes.

• At least 14 days' notice will be given for any significant changes.
• Notices will be sent via email, SMS, or in-platform notifications.
• Continued use of the service after updated terms take effect will be considered acceptance of those terms.
• If you do not agree to the updated terms, you may request to close your account.

For any questions or clarifications about our terms and conditions, feel free to reach out. Our support team is available 24/7, seven days a week.

• Email: support@09b.im
• Live Chat: Chat with us directly from within the platform
• Support Hours: 24/7, in Bangla